Returns & Refunds
We want you to be happy with your coffee!
Because our coffee is a food product and is roasted to order, we are unable to accept returns or exchanges simply because you change your mind or decide that a particular roast or flavor isn’t for you.
But if something isn’t right with your order, please let us know.
Damaged, Incorrect, or Defective Orders
If your coffee arrives damaged, defective, or different from what you ordered, please contact us at bean.the.purrista@gmail.com as soon as possible.
Please include your order number, a description of the problem, and, if applicable, a photo showing the damage or incorrect item. We’ll review the issue and work with you to make it right.
Depending on the circumstances, we may provide a replacement or refund.
Lost or Missing Orders
If your tracking information shows a problem with delivery, or your order has not arrived within a reasonable time after shipment, contact us at bean.the.purrista@gmail.com with your order number.
We’ll help investigate the shipment and determine the appropriate next step.
Refunds
When a refund is approved, it will generally be issued to the original payment method. Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.
Merchandise
Here Kitty Kitty Coffee merchandise is sold separately through our Zazzle store. Returns, exchanges, refunds, and other issues involving merchandise purchases are handled directly by Zazzle and are subject to Zazzle’s current return and refund policies.
Zazzle currently provides a return process for qualifying purchases within 30 days of receipt.
Questions?
If you have a question about a Here Kitty Kitty Coffee order, email bean.the.purrista@gmail.com. We’ll do our best to help.